Terms and Conditions

1. Quotes & Payments

After a consultation stage (which is held in our Studio in Glasgow, on Zoom or via email), a Formal Quote will be provided based on your requirements. The quote is valid for 30 days.

On acceptance of the quote, an initial deposit payment is required (usually around 20-40% of the total amount depending on the items ordered). The deposit payment is non-refundable.

Quantities agreed at the time of the booking cannot be reduced due to the cost of bespoke design time and supplies. We may be able to increase your quantities, however a 4-week notice is required and it may delay the order by up to two weeks.

A minimum quantity of 30 and a minimum spend of £500 applies to all wedding stationery orders. 

Payments can be made via Bacs (also known as “bank-t0-bank wire transfer”) or via our secure online payment system. A transaction fee of 3% will be charged for online card payments.

All pricing is in Great British Pounds.

The due date for the remaining balance is stated on your quote and contract. Any lateness will result in your order being delayed by one day per one day of lateness (ie. payment late by 5 days – your order will be delayed by 5 days)

2. Timeframes

Timeframes are agreed upon at the consultation stage. Your initial deposit payment secures a slot/slots in our diary for agreed month/s. Wedding Artwork delivers bespoke stationery orders at the end of each month and your estimated delivery time will be stated on your Formal Quote.

On the rare occasion that we should require to change or extend these dates, you will be notified immediately. If a delay occurs due to illness or additional rounds of amendments, no discounts will be offered. It is important to consider that design revisions and/or delays in feedback may affect the timeline and potentially delay your order.

3. Screen vs. Print

We do our best to display all products and materials and colours as accurately as possible. However, please keep in mind, what you see on a screen may be slightly varied to the finished product. The colour you see will depend on your computer system and/or monitor.

4. Revisions & Proofreading

Two complimentary digital revision rounds are included for minor changes to text, layout and calligraphy. Additional revisions will be charged at our Studio hourly rate of £80 per hour, with a minimum of half an hour for small changes.

Proofreading is our clients’ responsibility and once your Formal Proof is signed off, it will not be possible to make further changes. Once you give us your final approval, after thoroughly proofreading your suite, we will begin the production stage of the process and any reprints due to missed errors will incur additional charges.

5. Calligraphy

We offer additional hand-written calligraphy services for name cards, invitations and envelopes. Guest envelope addressing can be done in gold, white or black ink. Please note we are not responsible for any invitations and envelopes that do not make it to their intended address. Please check your address list carefully to fully ensure that all addresses are correct to minimise the chance of this happening.

6. Assembly, Production & Variations

We pride ourselves in always delivering our clients’ stationery orders fully assembled. This ensures consistent quality and saves our clients many hours of work.

Our stationery, handmade papers and products are all made individually by hand, which means there may be minor size, weight, texture and colour variations between pieces. We celebrate the variations that are inherent to these handmade items.

For our handwritten calligraphy, please note that there will be slight letter form and placement variances throughout. Names, words or phrases will vary depending on the letters and length. Each hand addressed envelope will vary depending on the letters, the length and arrangement of names, street names, city, and state lengths.

7. Delivery / Collection

Orders can be either collected in person in our Studio in Glasgow, UK, or will be sent via Royal Mail or DPD with a tracked, signed-for service. Delivery charges are added to your invoice and depend on the weight and value of the contents.

Wedding Artwork are not responsible for delivery delays or any delivery issues caused by client error, such as incorrect delivery address, deliveries signed by neighbours or left in “safe places”.

Our UK deliveries of wedding stationery orders include insurance up to £500 and anything above that amount is not covered. Should you wish to extend this cover to the full value of your order, please let us know and it will be reflected in your Formal Quote. We are not responsible, nor may be held liable for any losses, damages or delays due to shipping beyond the delivery insurance. In the unlikely scenario of a parcel being lost or damaged, we will provide reprints of the value of the insurance or beyond it at our discretion. We are not responsible for any delivery delays.

International orders may be liable for taxes or tariffs upon entry to your country, these are the responsibility of the client.


7a. Delivery of Signage

Large-format signage is usually collected from our Studio in Glasgow, however it can be posted to the client. The parcel must be inspected upon arrival and any potential issues must be reported to us by the end of the day, along with clear photographs showing any potential issues. Should signage arrive damaged, we will provide a replacement.

Signage and on-the-day stationery can also be sent directly to your venue. If this is the case, a contact name (ie. venue’s event manager or wedding coordinator) is required and the client is responsible for informing the venue that their deliveries should be inspected on the same day and any issues reported to us before the end of the day.

Should there be any issues with the deliveries that have not been reported to us within this timeframe, Wedding Artwork will not be able to provide replacements.


8. Illustrations & Copyright

For bespoke venue illustrations, we require high-quality reference images. These are usually sourced by us to ensure they match our requirements. If you would like us to use a particular photograph of your venue as a reference, please supply it via email minimum 6 weeks before your delivery date.

Wedding Artwork retains copyright of all designs and artwork created and can be used at the Studio’s discretion. This includes all designs, images and artworks used during the proofing process. Under no circumstances may this work be used for personal use, nor may it be repurposed, shared or derivative works be made from it.

Wedding Artwork offers clients the option to purchase rights to the custom artwork should they be interested in using the art on items Wedding Artwork is not equipped to produce. All typical day-of goods will be handled by our Studio to ensure brand consistency and quality.

9. Publication

Should images of work curated by Wedding Artwork be published, Wedding Artwork must be correctly credited and notified of the publication prior to its feature. This is valid to both printed publications and online blog features. 

We retain the rights to post any of our work on our website and social media, and display it at wedding shows.

10. Refunds & Cancellation

Due to the bespoke and handmade nature of our products and services, we are not able to offer refunds, returns or cancellations.

If there is a printing error made on our part, we will either reprint the affected part of the order. If there is an error with the wording or design approved by the client, the costs of reprinting is at the responsibility of the client.